Introduction
At Mada3traveltours, safeguarding the privacy of our clients and partners is a responsibility we take seriously. This Privacy Policy explains how we handle the personal data entrusted to us, outlining the principles that guide our practices and the measures we take to keep your information secure.
By engaging with our services, whether through our website, by phone, or in person, you acknowledge the practices described below.
What We Mean by "Personal Information"
For the purposes of this policy, "personal information" refers to any data that can be used to identify a specific individual. This definition excludes:
- Business contact details (such as professional titles, company names, and work phone numbers typically found on business cards).
- Aggregated or anonymized data from which individual identifiers have been removed.
Information that cannot be linked back to a specific person is not treated as personal information under this policy.
Categories of Information We May Collect
Depending on the nature of your interaction with us, we may gather the following types of data:
1. Identification and Contact Details Your full name, postal address, phone number, email address, and preferred language of communication.
2. Travel Documentation Passport numbers, nationality, visa details, and other identification required for international travel arrangements.
3. Profile and Preference Data Age bracket, profession, family situation, travel interests, previous destinations visited, and experiences with other tour operators.
4. Service Feedback Responses to post-trip surveys, testimonials, and comments regarding the quality of our services.
5. Payment Information Credit card details, billing addresses, and banking information necessary to process reservations. Where applicable and with your authorization, this data may be shared with service providers involved in your trip.
How Information Reaches Us
We obtain personal data through several channels:
- Directly from you — when booking a tour, filling out a contact form, requesting a brochure, entering a promotion, or interacting with our website.
- Through our partners and authorized agents — such as travel agencies or resellers who sell our packages on our behalf.
- Through service providers we work with — including marketing firms, survey companies, and research partners conducting activities on our behalf with your consent.
- Automatically through our website — via cookies and similar technologies that record non-identifying data such as browser type, operating system, referring website, pages visited, session duration, and visit frequency. Cookies are small text files containing a unique identifier that help us analyze website usage but do not, on their own, reveal your identity.
If you prefer not to share personal information with us, we recommend avoiding interactive features of our website and refraining from submitting forms or inquiries.
Consent: When and How
As a rule, we collect and use personal information only with your consent. Consent may be:
- Express — given in writing or verbally for specific purposes.
- Implied — reasonably inferred from the circumstances (for example, providing your email when requesting a brochure implies consent to receive that brochure).
- Deemed — recognized by law in particular situations.
When you submit information through our website, you will not automatically be added to marketing or newsletter lists. Inclusion in such communications requires you to actively opt in.
Should we ever wish to use your data for a new purpose not described in this policy, we will seek fresh consent where the law requires it.
Withdrawing Consent: You may revoke your consent at any time by contacting our privacy office (see details at the end of this document). Once we receive your written request, we will adjust our records accordingly. Be aware, however, that in specific situations — for instance, legal proceedings, public health emergencies, debt collection, or law enforcement matters — applicable law may permit or compel us to use your information without your consent. In such cases, disclosure will be limited to what is strictly necessary.
Purposes for Which We Use Your Data
Your personal information supports several legitimate business activities, including:
- Communicating with you about bookings, changes, and general inquiries.
- Delivering promotional offers, newsletters, and travel updates (when you have opted in).
- Conducting research, satisfaction surveys, and internal analytics.
- Maintaining and improving our client relationships.
- Meeting legal, regulatory, and safety obligations.
- Safeguarding the legitimate interests of Mada3traveltours.
Sharing Your Information with Others
Mada3traveltours does not sell, trade, or rent personal information for commercial gain. That said, certain disclosures are necessary to deliver our services or to comply with legal requirements:
- Travel Suppliers: To fulfill your reservations, we share relevant data with airlines, cruise operators, hotels, ground transportation companies, local guides, and partner agencies.
- Contracted Service Providers: Third parties who perform functions on our behalf — such as data analytics, survey administration, or marketing support — may receive limited access to your data. All such contractors are bound to confidentiality and restricted to using the information solely for the purpose we have assigned.
- Record Maintenance: Our databases may be periodically updated through third-party sources or through direct communication with you. Updates may be shared with our authorized partners to improve service quality.
- Medical and Safety Emergencies: In urgent situations during travel, we may be required to provide personal data to medical professionals, hospitals, evacuation services, or emergency contacts.
- Business Transitions: Should Mada3traveltours be involved in a merger, acquisition, sale of assets, or similar corporate transaction, personal data may be transferred to or reviewed by the other party as part of the transaction.
Protecting Your Information
We store personal data at secure facilities, whether within our own offices or those of our trusted contractors. Retention periods are limited to what is necessary to achieve the purposes for which the data was originally collected.
To safeguard your information, we apply a combination of:
- Technological measures: firewalls, encryption, password-protected systems, and industry-standard security protocols.
- Administrative measures: restricted access based on job function, confidentiality agreements, and internal training.
- Physical measures: controlled access to facilities where records are kept.
Access to your data is limited strictly to staff members whose roles require it.
Keeping Your Data Accurate
We make a genuine effort to ensure that the information we hold about you is current and correct. Updates may come directly from you, from our authorized representatives, or through periodic record-maintenance processes conducted by our partners.
Your Rights to Access and Correction
You may request access to the personal information we hold about you, or ask us to correct inaccuracies, by writing to our office at the address below. To protect your privacy, we may ask you to verify your identity before releasing any records.
There are, however, certain circumstances where access or correction cannot be granted, including when the information:
- Refers to or identifies another individual.
- Is protected by solicitor-client privilege or relates to ongoing litigation.
- Would compromise confidential business or commercial interests if released.
- Could cause harm to a third party if disclosed.
- Has already been destroyed in accordance with retention schedules.
- Is part of an ongoing investigation by law enforcement or regulatory authorities.
- Cannot be reasonably retrieved, or the cost of retrieval is disproportionate to its usefulness.
- Is otherwise protected from disclosure by law.
In such instances, we will explain the reason for our decision to the extent permitted.
Scope and Limits of This Policy
This Privacy Policy governs personal information collected from clients, prospective clients, and members of the public. It does not apply to:
- Employee data — which is covered under separate internal Mada3traveltours policies.
- Third-party services — any products, activities, or services offered to you by independent operators (hotels, local guides, airlines, etc.) are governed by the privacy policies of those operators. We encourage you to review their policies directly.
Updates to This Policy
Privacy practices evolve alongside technology, regulation, and business needs. Mada3traveltours reserves the right to revise this Privacy Policy at any time. Any revised version will be published on our website, and the effective date will be updated accordingly. We recommend reviewing this page periodically.
Contact Us
For questions, concerns, complaints, or requests related to your personal information, please write to:
Mada3traveltours – contact@mada3traveltours.pro
(+261) 344 643 396
(+261) 330 829 867
We will do our best to respond to your inquiry in a timely and respectful manner.